Hassle free handling your business processes

Surpass the engagement hurdle with our well-established industry standard solutions.

Call Centre & Infrastructure Solutions

Planet PCI Infotech Ltd is a trusted provider of call center services to a wide range of clients across multiple industries. Our multidimensional and multispecialty services are bundled together to deliver the best-suited solutions to our clients. We work closely with our clients to understand their specific requirements and provide them with a single window support mechanism, eliminating the need to deal with multiple vendors for one business process.

One of the key advantages of our call center solution is our ability to scale up with the business needs of our clients. We understand that business requirements can change quickly, and we are committed to providing flexible solutions that can adapt to these changes. Whether our clients are experiencing rapid growth or facing challenges that require downsizing, we have the expertise and resources to provide tailored solutions that meet their unique needs. With our trusted engagement services, our clients can focus on their core business operations while we take care of their IT and business process needs.

Key Clients that trust our call center solutions:

Key Details

Outcome based engagement

Outcome-based engagement is an approach that focuses on achieving specific goals and objectives rather than simply completing tasks. In this type of engagement, the client and service provider work together to define the desired outcome and then develop a plan to achieve it. The success of the engagement is measured by the achievement of the desired outcome rather than by the completion of tasks or the delivery of services. This approach allows for greater flexibility and collaboration between the client and service provider and can lead to more effective and efficient results.

Occupancy based engagement

Occupancy-based engagement is a type of engagement that is focused on optimizing the use of physical space. This approach involves analyzing how space is currently being used and identifying opportunities to improve efficiency and reduce costs. By focusing on occupancy levels, utilization rates, and other key metrics, organizations can make informed decisions about how to allocate space and resources. This approach is particularly useful for organizations that have large real estate portfolios and want to ensure that their space is being used effectively.

Managed Services

Managed services is a model of outsourcing that involves the management of specific business functions by a third-party provider. This can include IT services, HR services, accounting and finance services, and more. The service provider takes on the responsibility of managing the function and provides ongoing support and maintenance to ensure that it is running smoothly. This model allows organizations to focus on their core business operations while outsourcing non-core functions to a specialized provider. Managed services can provide cost savings, improve efficiency, and allow organizations to access specialized expertise that may not be available in-house.

Learning and Training

Learning and training is an essential component of any organization's growth and development. This includes employee training programs, leadership development initiatives, and other learning opportunities that help employees acquire new skills and knowledge. Learning and training programs can help organizations to increase productivity, improve employee engagement, and develop a culture of continuous learning. These programs can take many different forms, from traditional classroom-based training to online learning platforms and self-directed learning opportunities. By investing in learning and training programs, organizations can build a more skilled and knowledgeable workforce that is better equipped to tackle the challenges of the future.

We help our clients with setting up call centres by identifying their specific purposes.

We provide feature services that support the purpose and the engagement type.

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Background Recording

Auto Attendant

Conversation recording

Virtual Call Center

Customer Surveys

Auto Dialer for Outbound calls

Apart from just handling the calls efficiently, additional features support is also accounted for.

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Automate your engagement process with our Engagement CRM

Engagement with relationship-oriented support to support voice, email communication.

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Help customers resolve queries.

 Assist in process led experiences.

Outbound calls (during the initial phase of the program) to capture customer data for “Tiered members”.

Other engagement activities like – Birthday wishes, Anniversary shopping, planning a special day, and many more.

Purpose driven trainings

Learning the right approach for handling the situations.

At Planet PCI, we believe that purpose-driven training is the key to effective situational handling. We understand that each business has unique needs, and therefore we offer customized training programs that cater to the specific requirements of our clients. Our aim is to equip employees with the necessary skills and knowledge to tackle any challenge they may face in their respective roles. 

Our training programs are designed to be interactive and engaging, with a focus on practical learning. We believe that learning the right approach for handling different situations is crucial for the growth and success of any business. Our experienced trainers use real-life scenarios to provide hands-on training that helps employees understand how to apply their learnings in practical situations.

Through purpose-driven training, we aim to enhance the overall productivity of businesses by ensuring that their employees are well-equipped to handle any challenge that comes their way. Our training programs are continually updated to keep up with the latest industry trends and advancements, ensuring that our clients are always one step ahead of the competition.

7 Days Training Module

Engagement with Innovative medium

Get in touch to optimize your engagement today!